811c Privacy Policy

Information We Collect

In operating the 811c platform services, we collect various types of information to ensure a safe, smooth user experience that complies with applicable legal requirements.

1.1 Account Registration Information

When you register a new account at 811c, we collect information you provide voluntarily, including:

• Full name as stated in your official identification document
• Date of birth for age verification purposes — you must be 21 years of age or older to use this platform
• An active email address
• Mobile phone number
• Username and password of your own choosing
• Financial information including e-wallet or bank account details for deposit and withdrawal transactions

1.2 Identity Verification Information

To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, 811c may require a copy of an identification document such as your MyKad, passport or other document recognised by Malaysian authorities.

1.3 Usage and Technical Information

Our system automatically records technical information when you use the platform, including:

• Your device's IP address
• Type and version of the web browser or application used
• Device operating system
• Time and date of access
• Pages visited and time spent on each page
• Transaction log data including deposits, withdrawals and betting activity

How We Use Your Information

811c uses the information collected solely for legitimate and reasonable purposes in the context of operating a responsible online gambling service. The following are the main purposes for which your data is used:

2.1 Account and Service Management

• Creating and managing your 811c account
• Processing deposit and withdrawal transactions
• Providing 24/7 customer support in Bahasa Melayu and English
• Sending notifications related to your account, transactions and promotions

2.2 Security and Compliance

• Verifying user identity to prevent fraud and identity theft
• Complying with legal obligations including AML and KYC requirements
• Detecting and investigating suspicious activity or violations of the terms of service
• Protecting the rights and assets of 811c and other users

2.3 Service Improvement

• Analysing usage patterns to improve platform functionality and performance
• Developing new features based on user feedback
• Personalising the user experience based on preferences and activity history

Sharing Information with Third Parties

811c does not sell, rent or disclose your personal information to third parties without your consent, except in the following circumstances that are legally permitted and operationally necessary:

3.1 Approved Service Providers

We work with selected third-party service providers to operate the platform, including payment processors for Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency transactions. These providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

3.2 Legal Requirements

We will disclose your information when required by law, court order or a valid request from a competent government authority. In such situations, 811c will endeavour to notify you in advance where permitted by law.

3.3 Business Transfers

In the event of any merger, acquisition or sale of assets involving 811c, user information may be transferred as part of that transaction. You will be notified in advance before any such transfer takes place.

Cookies and Tracking Technologies

The 811c website uses cookies and related tracking technologies to improve the user experience and ensure the platform functions correctly.

4.1 Types of Cookies Used

• Essential Cookies: Required for basic website operations including login session authentication and account security. These cookies cannot be disabled.
• Functional Cookies: Store your personal preferences such as language, display settings and information pre-filled in forms.
• Analytics Cookies: Help us understand how users interact with the 811c platform for the purpose of service improvement.

4.2 Managing Cookies

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 811c platform. Refer to your browser's documentation for further instructions on managing cookies.

Data Security

811c implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• Encryption of data in transit using TLS 1.3 protocol
• Encryption of sensitive data stored in databases using industry standards
• Strict internal access controls — only authorised staff may access user data
• Regular security audits by independent third parties
• 24/7 system monitoring to detect and respond to cyber threats

Your Rights

As a registered 811c user, you have certain rights regarding your personal data, which we fully respect:

To submit any request relating to the above rights, contact the 811c customer support team via live chat or email. We will process your request within a reasonable time.

Data Retention Period

811c retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are general guidelines for data retention periods:

• Active account data is retained for as long as your account remains active on the 811c platform
• Financial transaction records are retained for a minimum of seven (7) years to comply with financial legal requirements
• Customer support communication data is retained for three (3) years after the last interaction
• Security and audit logs are retained for two (2) years
• After account closure, personal data that is no longer needed will be deleted or anonymised within the specified period

International Data Transfers

As 811c operates under international licensing, some of your data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that protection equivalent to the standards required in Malaysia is implemented through appropriate data processing agreements.

Children's Privacy

The 811c platform is intended solely for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. Our account registration process is designed to verify users' age to ensure compliance with this age limit.

If we find that personal data of an individual under the age of 21 has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who have concerns regarding this matter are encouraged to contact the 811c support team.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how 811c handles your personal data, our team is ready to assist through the following channels:

• 🟡 Live Chat: Available 24 hours a day, 7 days a week in Malay and English
• 📧 Email: [email protected]

We are committed to responding to all privacy-related enquiries within a reasonable time. For formal data deletion or data access requests, please include your account details (username or registered email) in your message to facilitate the verification process.